Home > Faq


  • How to book gondola Tickets?

    You can easily book gondola tickets by following the link provided link.

  • How to visit Aru Valley, Chandanwari, and Betaab Valley?

    Please note that commercial vehicles from Srinagar city are not permitted to cover internal areas in Pahalgam. To explore these areas, you need to book a Union Cab for sightseeing.

  • How to book a pony?

    Pony stands are available onsite. You can take a pony ride to Baisaran and other scenic points.

  • How to buy saffron and dry fruits?

    Saffron and dry fruit shops are located at Awantipora. You can find premium quality saffron and dry fruits there.

  • Which month is good for visiting Tulip garden?

    March and April are the ideal months to witness the beauty of the Tulip garden.

  • Are toll taxes and parking charges included in the package?

    Yes, toll taxes and parking charges are included in the package.

  • Is a shikara ride complimentary in our package?

    Yes, a 1-hour shikara ride is complimentary in your package.

  • Which meal plan is included in our package?

    The meal plan depends on the package chosen.

  • Are entry fees included in our package?

    No, entry fees are not included in your package.

  • Which type of transport is included in our package?

    The type of transport depends on the package chosen.

  • Which category of hotel is included in our package?

    It depends upon your choice and budget.

  • Is arrival and departure included in our package?

    Yes, arrival and departure are included.

  • Which SIM card works in Kashmir?

    Only postpaid SIM cards work in Kashmir.

  • Is airfare included in our package?

    Airfare is at the discretion of the client.

  • How do I know if my booking is confirmed?

    Once a booking is made, a confirmation email will be sent to you with your reservation number and travel details.

  • Am I guaranteed the lowest fares?

    The fares displayed include all applicable taxes and fees, ensuring you get the best deals at the time of booking.

  • How can I contact Trek De Kashmir?

    You can reach us at +91 7006707458 or +91 9070039998. You can also email us at info@trekdekashmir.com or support@trekdekashmir.com, and our team will respond within 1 working day.

  • Are taxes and booking fees included in the prices shown?

    Yes, all prices shown include taxes and fees.

  • What payment modes are accepted?

    We accept payment through online and offline modes, including debit cards, credit cards, digital wallets, and direct debit/bank transfer.

  • Will I have to pay any charges if I cancel my booking?

    Cancellation policies and charges vary based on your booking:

    Cancellation before 14 days: ₹500 per person charged.

    Cancellation between 14-7 days: 50% retention of total package cost.

    Cancellation within 7 days: Full retention of total package cost.

  • Can I customize my tour package?

    Yes, we offer customizable tour packages tailored to your preferences and requirements. Please contact us to discuss your specific needs.

  • Are tour guides included in the package?

    Tour guides are available upon request and can be arranged for an additional fee. Please inform us in advance if you require a tour guide.

  • What are the options for accommodation?

    We offer a range of accommodation options, including hotels, resorts, guesthouses, and houseboats. The specific type of accommodation included in your package will depend on your preferences and budget.

  • Are meals included in the package?

    Meal inclusions vary depending on the package selected. Some packages include breakfast, while others may include additional meals such as lunch and dinner. Please refer to your package details for specific meal inclusions.

  • Can I make changes to my itinerary after booking?

    Yes, you may request changes to your itinerary after booking, subject to availability and any applicable fees. Please contact us as soon as possible to discuss any modifications to your travel plans.

  • What happens if I miss my scheduled activities or tours?

    If you miss any scheduled activities or tours included in your package, we will do our best to accommodate alternative arrangements. However, please note that additional charges may apply for rescheduling or rebooking activities.

  • Can I book additional excursions or activities during my trip?

    Yes, you can book additional excursions or activities during your trip, subject to availability. Our team can assist you in arranging additional tours or experiences to enhance your travel experience.

  • What safety measures are in place during tours and activities?

    We prioritize the safety and well-being of our travelers and adhere to strict safety protocols during all tours and activities. Our experienced guides are trained to handle any emergencies and ensure a secure and enjoyable experience for all participants.

  • What happens if my flight is delayed or canceled?

    In the event of flight delays or cancellations, please inform us as soon as possible so that we can make the necessary adjustments to your itinerary. We will work with you to reschedule any affected activities or accommodations to minimize disruptions to your travel plans.

  • What should I do in case of an emergency during my trip?

    In case of an emergency, please contact our 24/7 emergency assistance hotline immediately. Our team is available to provide support and assistance in navigating any unforeseen situations or emergencies that may arise during your trip.