1. Booking Your Holiday

• Contract: Your holiday contract is with Trek De Kashmir, registered in Jammu and Kashmir. These terms and conditions apply to all bookings made with Trek De Kashmir.
• Correspondence: The address provided on the booking form will be used for all correspondence related to your booking.
• Deposit: A minimum deposit of 20% of the total booking cost is required to initiate the booking. This deposit does not guarantee confirmation unless Trek De Kashmir issues an official acknowledgment.
• Payment Schedule:
  • Full payment must be made at least 15 days before the travel date.
  • Bookings made within 30 days of the travel date require full payment at the time of booking.
  • For flight ticket bookings, 100% advance payment is mandatory.
• Failure to Pay: If full payment is not received within the specified time, the booking will be cancelled without notice and the advance payment may be forfeited.
• Client Responsibility: Clients must provide accurate details, including any specific preferences (dietary, medical, etc.) on the booking form.

2. Payment Policy

• Breakdown of Payments:
  • 20% deposit payable at the time of booking.
  • The remaining 80% must be paid by the day of arrival.
• Surcharges: If applicable, surcharges due to changes in taxes, fuel prices, or government policies will be communicated to clients, and the updated price must be paid before final confirmation.

3. Price Policy

• Prices are valid for specific dates and are subject to change without prior notice.
• Trek De Kashmir is not obliged to provide a breakdown of expenses.
• Price fluctuations caused by exchange rates, government-imposed taxes, or fuel surcharges will require the client to pay the updated amount before trip confirmation.

4. Cancellation Policy

• Cancellation Charges:
  • A basic cancellation charge of ₹2,000 per person.
  • 30 days or more before departure — ₹2,500 per person or 50% of the total cost (whichever is higher).
  • 29—15 days before departure — 75% of the total tour cost.
  • 14—1 day before departure — 100% of the total tour cost.
• Flight Tickets:Cancellation charges for flight tickets will be as per the airline's policies.
• No Show: No refund will be provided for no-show bookings.
• Important Notes:
  • GST on the invoice is non-refundable.
  • Unused services or incomplete tours are non-refundable.
  • Failure to pay two consecutive instalments on time will result in cancellation and forfeiture of the advance amount.

5. Changes by Trek De Kashmir

• Trek De Kashmir reserves the right to modify or cancel any travel plan due to unavoidable circumstances.
• Client Options in Case of Changes:
  • Accept the changes.
  • Opt for a replacement package of equal or lesser value.
  • Postpone the trip (compensation may apply).
• Changes due to force majeure (natural calamities, war, strikes, etc.) will not be eligible for compensation.

6.Additional Inclusions & Exclusions

Gondola rides, union cabs, and activities at destinations including Gulmarg, Sonmarg, Pahalgam, and Doodhpathri are excluded from all packages unless explicitly specified in the booking confirmation.

7.Natural Disasters & Force Majeure

• Trek De Kashmir is not liable for disruptions caused by natural disasters (e.g., landslides, floods, snowfall) or road closures, including National Highway 44 (Jammu—Srinagar).
• In such cases, clients may need to shift to nearby accommodations, and all additional expenses will be borne by the client.
• Trek De Kashmir will assist in finding alternate arrangements, but the client will be responsible for any extra charges incurred due to such unforeseen circumstances.

8. Important Notes

• Once hotel confirmation vouchers are issued, no changes to bookings will be entertained.
• Travellers are responsible for carrying all valid documents, including passports, visas, and medical insurance.
• Trek De Kashmir shall not be liable for any loss, injury or unforeseen circumstances arising during the tour.